Contact
Get in Touch
We're here for you. Whether you have a question about your order, a product, or just want to connect, or have a custom request — reach out and we'll get back to you.
Support Details
- Email: twistedrootsva@gmail.com
- Hours: Monday – Friday, 10 AM – 8 PM EST
Reply Times
We typically respond within 1–2 business days. Messages sent over the weekend will be answered first thing Monday morning.
Order Help
For the fastest resolution on order-related issues, please have the following ready when you reach out:
- Your order number (found in your confirmation email, e.g. #1001)
- The email address used at checkout
- A brief description of the issue
For tracking updates, check your shipping confirmation email first — most carriers update within 24–48 hours of label creation.