Shipping policy

SHIPPING POLICY

Last Updated: June 23, 2026

Thank you for shopping with Twisted Roots.

PROCESSING TIME

Orders are typically processed with in 1- 7 business days. Orders are not processed or shipped on weekends or holidays.

SHIPPING METHODS

Orders are shipped through USPS. Shipping options and rates are calculated at checkout.

DELIVERY TIMES

Estimated delivery times vary based on the shipping method selected and destination. Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

ORDER TRACKING

Once your order has shipped, you will receive a tracking number by email if one is available.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate shipping information. Twisted Roots is not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR STOLEN PACKAGES

Twisted Roots is not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier. Customers should contact the carrier directly regarding delivery issues.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

SHIPPING RESTRICTIONS

Certain products may not be available for shipment to all locations due to local, state, or federal regulations. Customers are responsible for knowing and complying with their local laws.

If you have any questions regarding shipping, please contact us at:

Twisted Roots

Website: twistedrootsva.com

Email: twistedroots2026@gmail.com